Refund and Returns Policy

Ulink Multiservices
Website: https://ulink.com.ng/
Office Address: No. 4 Otigba Street, Ikeja,

Lagos State, Nigeria

Customer Support: 07010008808

Last Updated: 17^th July 2026

 

 

1. Introduction

At Ulink Multiservices, customer satisfaction is one of our highest priorities. We are committed to providing genuine, high-quality electronics, mobile accessories, computer accessories, audio devices, smart gadgets, and related products through our online store, www.ulink.com.ng, with nationwide delivery across Nigeria.

We understand that there may be occasions when a product does not meet your expectations or arrives with a problem. This Refund & Returns Policy explains the circumstances under which products may be returned, exchanged, repaired, or refunded. It also outlines the responsibilities of both Ulink Multiservices and our customers to ensure that every return request is handled fairly, efficiently, and transparently.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.

 

2. Scope of this Policy

This policy applies to all purchases made through:

• www.ulink.com.ng
• Official Ulink Multiservices social media stores
• Telephone orders
• WhatsApp orders
• Any officially authorised Ulink sales channel

The policy applies to all eligible products sold by Ulink Multiservices, including but not limited to:

• Bluetooth Speakers
• Headphones
• Earbuds
• Earpieces
• Chargers
• Power Banks
• Smartwatches
• Memory Cards
• Flash Drives
• Computer Accessories
• Phone Accessories
• Car Accessories
• Rechargeable Fans
• Batteries
• Cables
• Other electronic accessories

 

3. Return Eligibility

A product may qualify for return if:

• The wrong item was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect.
• The product is significantly different from its description on our website.
• Essential accessories or components are missing.
• The product cannot perform its intended function due to a manufacturing fault.

To qualify, the product should generally:

• be returned within the approved return period;
• be in substantially the same condition as received, except where a defect is being reported;
• include the original packaging where reasonably possible;
• include all accessories, manuals, warranty cards, charging cables, and other supplied items; and
• be accompanied by proof of purchase, such as the order confirmation or receipt.

 

4. Return Period

Customers should notify Ulink Multiservices of any return request as soon as possible after delivery.

Unless otherwise stated for a specific product:

• Visible delivery damage or incorrect items should be reported within 48 hours of delivery.
• Manufacturing defects should be reported within 7 days of delivery for return assessment.
• Warranty issues arising after this period may still be handled under the applicable manufacturer’s warranty rather than through the return process.

Reporting a problem promptly helps us investigate the issue quickly and provide an appropriate solution.

 

5. Products That Cannot Be Returned

For hygiene, safety, data security, or product integrity reasons, certain products may not be eligible for return once they have been opened or used, unless they are defective.

These include, but are not limited to:

• Earbuds
• Earpieces
• In-ear headphones
• Memory Cards
• Flash Drives
• Batteries
• Products with broken security seals
• Products damaged through misuse, negligence, or accidental damage

Products that have been physically altered, repaired by an unauthorised technician, or intentionally damaged are also not eligible for return.

 

6. Wrong Product Delivered

If you receive a product that differs from the one you ordered, please contact our customer support immediately.

Where the error is confirmed, Ulink Multiservices will arrange for the incorrect item to be collected and will send the correct product as quickly as reasonably possible. Customers will not be charged additional delivery fees in such cases.

 

7. Damaged Products

If your order arrives with visible physical damage, we recommend that you:

• inspect the package immediately upon delivery;
• take clear photographs or videos showing the damage before opening the package, where possible; and
• contact Ulink Multiservices promptly with your order details.

After verification, we may offer:

• a replacement;
• a repair;
• an exchange; or
• a refund, depending on the nature of the issue and product availability.

 

8. Defective Products

If a product develops a manufacturing fault shortly after delivery, please notify us immediately.

Our technical team may perform basic troubleshooting or request additional information to determine whether the issue results from:

• a manufacturing defect;
• improper usage;
• accidental damage; or
• normal wear and tear.

Where a manufacturing defect is confirmed, the product may be repaired, replaced, exchanged, or refunded, depending on the circumstances.

 

9. Products Not as Described

If the product you receive is materially different from the specifications published on our website—for example, a different model, storage capacity, colour, or key feature—you may request a review.

Minor differences in packaging, branding updates, or manufacturer design changes that do not affect functionality may not qualify for return.

 

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

If the order has already been shipped, cancellation may no longer be possible. In such cases, the customer may instead request a return in accordance with this policy.

Refunds for approved cancellations will normally be processed using the original payment method.

 

11. Return Procedure

To initiate a return:

1. Contact Ulink Customer Support.
2. Provide your order number.
3. Explain the issue.
4. Attach photographs where applicable.
5. Wait for return approval.
6. Follow the return instructions provided by our team.

Please do not send products back without receiving return instructions, as this may delay processing.

 

12. Inspection of Returned Products

Every returned product is carefully inspected before a decision is made.

During inspection we may verify:

• physical condition;
• serial numbers;
• warranty seals;
• accessories;
• functionality; and
• evidence of misuse or accidental damage.

Inspection helps ensure fairness for both our customers and our business.

 

13. Refunds

Once a return has been approved, Ulink Multiservices will process the appropriate remedy.

Where a refund is approved, it will normally be issued through the original payment method or another agreed payment channel where appropriate.

Refund processing times may vary depending on:

• payment provider;
• bank processing times;
• verification requirements; and
• weekends or public holidays.

 

14. Exchanges and Replacements

Where stock is available, customers may receive:

• the same product;
• another colour (where applicable);
• another model of equal value;
• store credit; or
• a repair,

depending on the circumstances of the return.

 

15. Delivery Charges

Where the return results from:

• an incorrect product supplied by Ulink;
• a confirmed manufacturing defect; or
• damage before delivery,

Ulink Multiservices will generally bear the reasonable return logistics costs.

Where the return is requested for reasons not attributable to Ulink, the customer may be responsible for applicable delivery or return shipping charges.

 

16. Fraud Prevention

To protect all customers, Ulink Multiservices reserves the right to reject any return request involving:

• false claims;
• altered products;
• missing serial numbers;
• counterfeit products;
• intentional damage;
• abuse of our return process; or
• suspicious purchasing activity.

Providing false information during a return request may result in refusal of future services.

 

17. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable Nigerian consumer protection laws.

Where mandatory legal rights provide greater protection than this policy, those legal rights will apply.

 

18. Policy Updates

Ulink Multiservices may update this Refund & Returns Policy from time to time to reflect changes in our business operations, products, customer service processes, or legal requirements.

The latest version will always be published on www.ulink.com.ng. Customers are encouraged to review the policy periodically before making a purchase.

 

19. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return, exchange, or refund request, please contact us:

Ulink Multiservices
Website: https://ulink.com.ng/
Office Address: No. 4 Otigba Street, Ikeja, Lagos State, Nigeria
Telephone: 07010008808

Our customer support team is committed to resolving enquiries professionally, fairly, and as quickly as possible.