Privacy Policy

Ulink Multiservices
Website: https://ulink.com.ng/
Office Address: No. 4 Otigba Street, Ikeja, Lagos State, Nigeria
Telephone: 07010008808

Last Updated: 17^th July, 2026

Introduction

At Ulink Multiservices, we value the trust you place in us when you visit our website, create an account, place an order, make a payment, contact our customer service team, or request delivery of a product.

This Privacy Policy explains, in clear terms, how we collect, use, store, share, and protect your personal information when you use www.ulink.com.ng or interact with us through any of our approved sales and communication channels.

Ulink Multiservices sells electronics, mobile accessories, audio products, computer accessories, smart devices, charging products, storage devices, rechargeable products, and related items. We provide online shopping and nationwide delivery services across Nigeria.

By accessing our website, creating an account, placing an order, or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that is reasonably necessary to provide our services, process orders, communicate with customers, improve our website, prevent fraud, and meet our legal obligations.

The type of information we collect depends on how you interact with us.

2.1 Personal Identification Information

When you create an account, place an order, contact us, or request delivery, we may collect:

Your full name;
Telephone number;
Email address;
Billing address;
Delivery address;
State and city of residence;
Account username;
Password or account authentication details;
Any other information you voluntarily provide.

We encourage customers to provide complete and accurate information so that we can process orders and deliver products without unnecessary delays.

2.2 Order and Transaction Information

When you purchase a product from Ulink Multiservices, we may collect and retain details such as:

Products ordered;
Quantity purchased;
Order value;
Order date;
Payment status;
Delivery method;
Delivery address;
Order history;
Refund, replacement, or return requests;
Customer complaints;
Warranty claims.

This information helps us fulfil your order, provide after-sales support, resolve disputes, and maintain accurate business records.

2.3 Payment Information

Payments made through our website may be processed by banks, payment gateways, financial institutions, or other authorised payment service providers.

Depending on the payment method used, payment-related information may include:

Bank name;
Transaction reference;
Payment confirmation;
Account holder’s name;
Limited card or payment details supplied by the payment processor;
Payment date and amount.

Ulink Multiservices does not intentionally store complete bank card details, card security codes, personal identification numbers, or online banking passwords.

Customers should never send their bank password, card PIN, one-time password, or other confidential banking credentials to Ulink Multiservices.

2.4 Delivery Information

To deliver your order, we may collect and share relevant information with our staff, dispatch riders, logistics companies, or courier partners.

This may include:

Customer name;
Telephone number;
Delivery address;
Landmark;
Delivery instructions;
Order reference;
Package details.

Only information reasonably necessary to complete the delivery will be shared with the delivery provider.

2.5 Website and Device Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of access;
Products viewed;
Referring website;
Website activity;
General location based on technical data.

This information helps us understand how customers use our website, improve website performance, identify technical problems, and protect the platform from misuse.

2.6 Communication Information

When you contact Ulink Multiservices through telephone, email, contact forms, social media, WhatsApp, or other approved channels, we may retain:

Your name and contact details;
The content of your enquiry;
Messages exchanged with our customer service team;
Complaint details;
Product-related questions;
Records of how the matter was resolved.

These records allow us to provide consistent support and properly address customer concerns.

How We Use Your Information

We use personal information only for legitimate business and service-related purposes.

3.1 To Process and Deliver Orders

We use customer information to:

Confirm orders;
Verify payments;
Prepare invoices;
Package products;
Arrange delivery;
Contact customers regarding delivery;
Confirm successful delivery;
Process exchanges, returns, and refunds.

Without certain essential information, such as your name, telephone number, and delivery address, we may be unable to complete your order.

3.2 To Provide Customer Support

We may use your information to:

Respond to enquiries;
Resolve complaints;
Provide product information;
Process warranty claims;
Investigate missing or damaged orders;
Assist with payment issues;
Provide updates about an order.

Our aim is to make communication straightforward and ensure that customers receive timely assistance.

3.3 To Manage Customer Accounts

Where account registration is available, we use your information to:

Create and manage your account;
Maintain your order history;
Help you recover account access;
Save delivery information;
Provide a more convenient shopping experience;
Protect your account from unauthorised access.

You are responsible for keeping your login details confidential and informing us promptly if you suspect that your account has been compromised.

3.4 To Improve Our Website and Services

We may analyse website usage and customer feedback to:

Improve website navigation;
Make product information clearer;
Improve checkout and payment processes;
Identify popular products;
Correct technical errors;
Develop new services;
Improve customer satisfaction.

Where possible, we use aggregated or anonymised information for business analysis.

3.5 To Prevent Fraud and Misuse

We may use personal and transaction information to:

Verify customer identity;
Detect unusual orders;
Investigate suspicious payments;
Prevent fraudulent transactions;
Protect our website;
Prevent account misuse;
Protect our customers, staff, and business.

We may delay, reject, or cancel an order where there is a reasonable concern about fraud, identity misuse, payment irregularity, or unlawful activity.

3.6 To Communicate Offers and Updates

Where permitted, we may send customers:

Product updates;
Promotional offers;
Discount information;
New product announcements;
Service notices;
Important account or order updates.

You may ask us to stop sending promotional messages at any time. However, we may still send essential communications about orders, payments, delivery, security, policy updates, or customer service matters.

Our Legal Basis for Using Personal Information

We process personal information on one or more of the following grounds:

4.1 Contractual Necessity

We use information where it is necessary to process your order, receive payment, deliver products, provide support, or perform our obligations under a sales transaction.

4.2 Consent

We may rely on your consent for certain activities, including optional marketing communication, non-essential cookies, or other uses requiring your permission.

You may withdraw your consent at any time, subject to legal and operational limitations.

4.3 Legitimate Business Interests

We may use information where it is reasonably necessary to operate and improve our business, prevent fraud, maintain security, understand customer needs, or protect our legal interests.

4.4 Legal Obligations

We may retain or disclose information where required for taxation, accounting, regulatory compliance, court proceedings, law-enforcement requests, or other legal obligations.

Cookies and Similar Technologies

Cookies are small files placed on your browser or device when you visit a website.

Ulink.com.ng may use cookies and related technologies to:

Keep you signed in;
Remember your preferences;
Maintain your shopping cart;
Understand website usage;
Improve website speed;
Measure website performance;
Support security;
Improve advertising relevance.

Some cookies are necessary for the website to function properly. Others may be optional.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect account login, shopping cart functions, checkout, or other website features.

Sharing Your Information

We do not sell customer personal information.

We may share limited information with trusted third parties where necessary to provide our services or comply with the law.

6.1 Payment Service Providers

We may share payment and transaction information with banks, payment gateways, financial institutions, and fraud-prevention providers.

These organisations process information according to their own privacy and security policies.

6.2 Logistics and Delivery Partners

We may share your name, telephone number, delivery address, and relevant order information with courier companies, delivery agents, and dispatch partners.

They are expected to use this information only for delivery and related communication.

6.3 Website and Technology Providers

We may use third-party service providers for:

Website hosting;
Data storage;
Website maintenance;
Cybersecurity;
Email delivery;
Customer support;
Analytics;
Technical assistance.

These providers may access limited information where necessary to perform their services.

6.4 Professional and Legal Advisers

We may share information with accountants, auditors, insurers, consultants, legal advisers, or other professional service providers where reasonably necessary.

6.5 Government and Regulatory Authorities

We may disclose information where required by:

A valid court order;
Law-enforcement request;
Regulatory obligation;
Tax requirement;
Legal investigation;
Applicable Nigerian law.

We will only provide information that is reasonably necessary and legally required.

6.6 Business Transfer

If Ulink Multiservices is reorganised, merged, acquired, sold, or transferred, customer information may form part of the business assets transferred.

Where this occurs, reasonable steps will be taken to ensure that personal information remains protected.

Data Retention

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

Order completion;
Warranty periods;
Customer support needs;
Accounting obligations;
Tax requirements;
Fraud prevention;
Legal claims;
Regulatory requirements.

Some records may be retained after an account is closed or an order is completed where necessary for legal, security, or business reasons.

When information is no longer required, we may securely delete, destroy, or anonymise it.

Data Security

Ulink Multiservices takes reasonable administrative, technical, and organisational measures to protect customer information against:

Unauthorised access;
Loss;
Misuse;
Alteration;
Accidental disclosure;
Destruction;
Fraudulent use.

Our security measures may include access controls, password protection, secure payment processing, website monitoring, restricted staff access, and regular technical maintenance.

No online system is completely risk-free. While we take reasonable precautions, we cannot guarantee that unauthorised access, cyberattacks, technical failures, or other security incidents will never occur.

Customers should also take reasonable steps to protect themselves by:

Using strong passwords;
Keeping login information confidential;
Avoiding suspicious links;
Confirming that they are using the correct Ulink website;
Not sharing bank passwords or one-time passwords;
Logging out of shared devices.

Your Rights

Subject to applicable law and reasonable verification, you may have the right to:

Ask whether we hold personal information about you;
Request access to your personal information;
Request correction of inaccurate information;
Request completion of incomplete information;
Request deletion of certain information;
Object to certain uses of your information;
Request restriction of certain processing;
Withdraw consent;
Opt out of promotional messages;
Submit a privacy complaint.

Some requests may be limited where we are required to retain information by law, protect another person’s rights, prevent fraud, complete a transaction, or defend a legal claim.

To protect customer privacy, we may request proof of identity before responding to a personal-data request.

Marketing Preferences

You may opt out of promotional email, SMS, WhatsApp, or other marketing communication by:

Using an unsubscribe option where available;
Replying with a request to stop;
Contacting our customer support team;
Updating your account preferences where available.

After opting out, it may take a reasonable period to update our records.

You may still receive non-promotional messages relating to:

Existing orders;
Payment confirmation;
Delivery;
Refunds;
Security;
Account changes;
Customer service;
Legal or policy notices.

Children’s Privacy

Ulink.com.ng is designed primarily for adults who have the legal capacity to purchase products and enter into transactions.

We do not knowingly collect personal information directly from children without the involvement or permission of a parent, guardian, or responsible adult.

Where a minor wishes to purchase a product, the transaction should be completed or supervised by an adult.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

Third-Party Websites

Our website may contain links to external websites, payment platforms, social media pages, delivery services, or other third-party services.

These third parties operate independently and may have their own privacy policies.

Ulink Multiservices is not responsible for the privacy practices, security, content, or operation of third-party websites. Customers should review the privacy policy of any external service before providing personal information.

International Data Processing

Some of our website, hosting, analytics, communication, or payment service providers may operate outside Nigeria.

Where personal information is processed or stored outside Nigeria, we will take reasonable steps to ensure that suitable safeguards are applied and that the information is handled in accordance with applicable data-protection requirements.

Data Breaches

If we become aware of a security incident involving customer information, we will investigate the matter and take appropriate action.

Depending on the nature and seriousness of the incident, we may:

Secure affected systems;
Restrict unauthorized access;
Contact affected customers;
Notify relevant authorities;
Provide guidance on protective steps;
Review and improve our security procedures.

Customers should contact us immediately if they suspect that their account, payment, or personal information has been compromised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our website;
New services;
Changes in business operations;
New payment or delivery methods;
Security improvements;
Changes in legal or regulatory requirements.

The updated policy will be published on www.ulink.com.ng, together with a revised effective date or last-updated date.

We encourage customers to review this policy periodically.

Continued use of our website after an update means that you acknowledge the revised Privacy Policy, subject to any consent requirements imposed by law.

Complaints and Enquiries

We welcome questions and concerns about how personal information is handled.

When submitting a privacy complaint or request, please provide sufficient information to help us identify your account or transaction and understand the issue.

We will review legitimate requests and respond within a reasonable period.

Where a matter cannot be resolved directly with Ulink Multiservices, you may have the right to contact the relevant data-protection or consumer-protection authority in Nigeria.

Contact Us

For privacy enquiries, account concerns, marketing preferences, personal-data requests, or complaints, please contact:

Ulink Multiservices
Website: https://ulink.com.ng/
Office Address: No. 4 Otigba Street, Ikeja, Lagos State, Nigeria
Telephone: 07010008808

By using Ulink.com.ng, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.

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